OUR BOOKING & CANCELLATION POLICY

We love that you are choosing Saint + Bridge to look after you and your hair.

With every professional business there is a serious side…  

Thank you for taking the time to read, understand & appreciate how we can bring you the best customer service.  

Saint + Bridge is a small local owned business, We only have a limited number of appointments available each day to our clients.

When you book a hair appointment with us, the time allocated for your appointment is reserved especially for you. We guarantee you this time and assign a fully qualified stylist to take care of your needs.

Our Booking Fees:

$50 :   Single Services - 

$100 : Grouped Services - ie Foils, Toner + Style Cut

$50-$100: Hair Extension Maintenance - Tapes / Wefts

50% : Hair Extension New Hair - Tapes / Wefts

50% : All Event Up-Styles

30% : Treatments

Payment:

The booking fee can be paid in a two ways :

• Online Booking via our link 
• Credit Card over the phone
• In Salon

* Please Note : Your appointment can only be secured and confirmed once the booking fee has been paid as our system may auto-expire the time that will cancel the appointment out of the book if payment hasn’t been received within the timeframe.

No-Shows, Cancelling or Rescheduling:

If you cancel with late notice or simply do not show up at all (no-show), it impacts on us significantly and inconveniences the many other clients that have been turned away because we were fully booked.

A Minimum 48 HOURS notice must be given to reschedule or cancel appointments otherwise you will forfeit your non-refundable booking fee.

We understand that circumstances arise that do not allow you to keep your appointment, but please remember to be courteous to us and our other clients by calling prior to your appointment to cancel if you cannot make it. 

If you give us plenty of notice (Before 48 hours) the booking fee is forwarded to the new appointment time. We send out appointment confirms 5 DAYS before your appointments to help with this situation.

This minimum cancellation period will give us a fair opportunity to fill your vacated spot in the diary. 

Any vouchers or gift cards being used will be forfeited in full. Any treatment prepaid will be voided (including from a package or deal offer)

No-show's will forfeit the booking fee and you may be asked to make a 50% booking fee for any future appointments

You are welcome to send someone else in your place to have the booked service(s) to avoid losing the booking fee.

For your convenience Saint + Bridge do have answering services outside salon hours so you can call anytime, email or message within the timeframe.

Online Bookings:

This will require you to make a Saint + Bridge account via the app or web link for our salon booking system where you will be able to access your in salon file for invoices, product purchases and to control your bookings. This will be great for anyone wishing to manage their appointments outside of the salon hours or when they have the time.

With online bookings  the booking fee also applies at the time of booking and is self-serve.

You can cancel or change your booking online in My Booking History up to ​48 ​hours in advance of your visit with no extra charge. However if you do cancel within the 48 hour period or fail to adhere to the cancellation policy as a no show as stated under the terms and conditions, the business has the right to charge you the balance of your booking amount left to pay in the salon by way of your online payment method.

Arriving for Your Appointment:

At Saint + Bridge, our Team strive to achieve the very best Hair results and customer satisfaction, and with this in mind we need our appointments to run on schedule and on time so that we can look after you in the best way possible.  It is extremely important that all our valued clients are punctual for their appointment to enable our team to perform at their best.

Please Note : That the booked services CANNOT be cancelled upon arrival to your appointment due to the time that has been allocated to your services. If you wish to cancel a booked service please call the salon prior to 48 hours of your appointment as the same cancellation policy applies to services.

Please aim to arrive 10 minutes before your appointment. This allows you to start to unwind, relax, visit the bathroom and be ready for your appointment.  

We recommend that you check google maps for estimated travel time and allow a 15-minute time buffer in case traffic conditions change.

Arriving late to appointments unfortunately requires your stylist to shorten your appointment time so clients following you are not held up or inconvenienced. 

Additional time cannot be added to appointments for late arrival, but the costs will still be applicable, so it really is in your best interest and comfort to be on time.

If you are more than 15 minutes late then we may have to reschedule your appointment for a later date and your non-refundable booking fee may be forfeited.

Saint + Bridge reserves the right to cancel appointments where a non-refundable booking fee has not been paid or when the appointment remains unconfirmed.

Salon Comfort and Safety

We adore kids, but we respectfully request that if possible, no children accompany you to the salon unless they are booked in for an appointment.

 If you do need to bring a child with you, then you will be responsible for their safety and supervision, please make sure your child stays seated and behaves in a manner that is respectful. 

This is to ensure that the child is kept safe and no one is offended if given something is said about behavior.

Your stylist can then concentrate 100% on you and your treatment, and this ensures that you and other guests in our salon are not interrupted.

We hope you understand and respect the need for these policies.

By using our appointment booking system with Saint + Bridge you are agreeing to these terms.

Thanks

 Saint + Bridge Xo